Shipping & Delivery

We carefully prepare and package every order before shipping it internationally. Once your payment and order details are confirmed, your package will be dispatched to the delivery address provided during checkout.

International Express Shipping

All orders are shipped through an international delivery service.

Estimated delivery time: 3–7 business days after dispatch.

Delivery times are estimates and may vary depending on the destination country, customs clearance, public holidays, weather conditions, and courier-related delays.

Order Processing

Orders are prepared and dispatched after payment confirmation. Processing time is separate from the estimated delivery time.

Once your order has been shipped, you will receive the available tracking information so you can follow the progress of your package.

Delivery Information

Please make sure the following information is complete and correct before confirming your order:

Full name
Telephone number
Complete delivery address
City and country
Postal or ZIP code

Incorrect or incomplete information may cause delays, failed delivery attempts, or the package being returned to us.

Damaged or Incorrect Orders

Please inspect your package as soon as it arrives.

When your product arrives damaged or you receive the wrong item, contact us promptly and provide clear photos of:

The product received
The original packaging
The shipping label
Any visible damage

After reviewing the information, we will offer an appropriate solution, which may include a replacement or refund.

Approved refunds will be returned through the original payment method. Replacement delivery times may vary depending on product availability and destination.

For questions about shipping, tracking, damaged products, or incorrect orders, please contact us with your order number and the email address used during checkout.

Thank you for choosing our store. We are proud to deliver authentic Moroccan products to customers around the world.